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BT to cut 55,000 jobs in AI-driven overhaul

Source: ft.com

BT will cut about 55,000 jobs over the next five years as it replaces workers with artificial intelligence.
The telecoms group aims to reduce its workforce from 130,000 to around 75,000-80,000 by 2030.
This move supports a £3bn annual cost-saving target and shifts focus to AI-driven operations.

BT, the UK's largest telecoms company, announced plans to slash its workforce by 55,000 jobs - nearly half its current staff - over the next five years. The cuts are driven by the rapid adoption of artificial intelligence (AI) and automation to replace manual tasks in call centres, back offices, and field operations. CEO Allison Kirkby framed this as essential for competitiveness in a fast-changing industry, with the changes forming part of a broader restructuring to hit major cost savings. It m