Marriott Bonvoy's Loyalty Loyalty Program Meltdown
Source: airmail.news
- Marriott wrecked its top-rated points system by merging it with Starwood's, causing glitches and worse rewards.
- Elite perks like room upgrades are now much harder to get due to too many high-status members flooding hotels.
- Credit card bonuses got stingier, and hotels cut back on lounge food to save money on elite costs.
Marriott Bonvoy started as a powerhouse loyalty program but has turned into a frustrating mess after a botched merger and devalued perks. Frequent travelers loved the old setup for easy upgrades and points, but now it's a grind with diluted benefits. This shift hits loyal customers hard, pushing some to rival programs like Hilton.