Marriott Bonvoy's Loyalty Loyalty Program Meltdown

Source: airmail.news

Marriott Bonvoy started as a powerhouse loyalty program but has turned into a frustrating mess after a botched merger and devalued perks. Frequent travelers loved the old setup for easy upgrades and points, but now it's a grind with diluted benefits. This shift hits loyal customers hard, pushing some to rival programs like Hilton.